Looking for cheap flights online? Avro, the UK's award winning cheap ticket operator, for low-cost flights

Cheap flights worldwide from Avro, the low-cost flight provider

FAQs

Booking information and tickets
 What will happen once I have made my booking online?
 When will I receive my ticket(s)?
 What happens if I make a late booking?
 What documents do I need to take with me other than my ticket(s)?
 What if the person who is paying is not travelling on this booking?
 How do I make changes after I have made my booking?
 What are your Terms and Conditions?

Advance Passenger Information (API)
 What is it?
 How can I provide my API data?
 What happens if I do not provide my API?
 When do I need to have provided my API data by?
 What if I need to change a passenger's name?
 Notice regarding the use of personal details of passengers travelling to the Caribbean
 What if I am travelling to the USA?

Payment, fees & supplements
 What is the fuel supplement?
 How much will it cost if I need to cancel my booking?

Check-in information
 How do I know which terminal my flight leaves from?
 When do I need to check in for my flight?

Health, Special Assistance and requests
 How do I make a special request?
 What special arrangements can be made for disabled passengers?
 What are the rules regarding travel by unaccompanied minors on charter flights?
 What are the rules regarding expectant mothers?
 What are the rules regarding travel by infants?

Other
 Are meals included on charter flights?
 Is baggage included on flights?
 What do I need to do if I need to contact Avro while I am abroad?
 Do I need to book insurance?
 How do I book insurance, car hire, or car parking after I've booked my flights on line?
 Do Avro sell accommodation?
 Are you using the website with JavaScript turned off?

What will happen once I have made my booking online?
We will e-mail you a confirmation immediately and an e-mailed invoice will follow. Please check all documents carefully as soon as you receive them.

When will I receive my ticket(s)?
Most airlines now operate on an e-ticket basis or are ticketless, so in most cases you will only need to present yourself at check-in with your passport. We will generally send you an itinerary approximately 7-21 days prior to departure which you should check carefully for any time changes. If the airline you are flying with uses conventional tickets these will be dispatched to you approximately 7-21 days prior to departure.

What happens if I make a late booking?
If you make a late booking you will need to collect your ticket(s) at the airport in the following cases:-

� If you are departing within 4 days on a Monarch flight (prefixed ZB or MON)
� If you are departing within 10 days on any other carrier
� If you are flying to Banjul within 10 days regardless of the airline you are travelling with
Please click here for details of where to collect your ticket(s).

What documents do I need to take with me other than my ticket(s)?
The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays we offer are shown, via a link to the Foreign and Commonwealth Office, on our website. A full British passport presently takes approximately 12 weeks to obtain although at certain times of the year this may be longer. Requirements may change and you must check the up to date position in good time before departure. The name and initials on the passport must exactly match those on the ticket or the person concerned will be refused carriage. British Citizens must hold a 10-year British Passport valid for at least 6 months after their return date of travel, and for certain destinations longer. For customers travelling to the USA they must ensure that the passport is machine-readable. Anyone without a machine-readable passport will need a visa to travel to the USA.

What if the person who is paying is not travelling on this booking?
The cardholder should call our Reservations Department, on 0843 227 1319.

How do I make changes after I have made my booking?
If you need to make any changes to your booking, you will need to contact our Administration department on 0843 227 1319 and quote your booking reference. For the cost of any changes made after your booking has been confirmed please refer to our Terms and Conditions.

What are your Terms and Conditions?
To view our full Terms and Conditions Click here.

Advance Passenger Information (API or APIS) - What is it?
Advance Passenger Information (API or APIS) means your Passport details and in some instances your contact information, which has to be provided to the authorities before you travel.

The UK Government (through the UK Home Office "E-Borders" scheme) require Air, Rail & Cruise Operators ("carriers") to collect API from ALL passengers travelling internationally into and out of the UK. You can read more information on the UK E-Borders scheme, on the following link: www.ukba.homeoffice.gov.uk/customs-travel/beforetravel/advanceinfopassengers/

In addition to the UK Government requirements, the Governments of the countries listed below also require Carriers to collect API from all passengers:

  • USA
  • Mexico
  • Canada
  • Spain
  • Caribbean (CARICOM states): Grenada, Trinidad & Tobago, Barbados

The Data required currently is:

  • Passport Number
  • Country or State which issued Passport
  • Expiry Date of Passport
  • Given (first and middle) names - as they appear in the passport
  • Last or Surname - as appears in the passport
  • Gender
  • Date of Birth
  • Nationality

For passengers travelling to the USA, Carriers must also collect:

  • Country of permanent residence
  • Destination First Night Stay Address in US for all passengers except US Citizens or residents

Some Governments may also require Carriers to provide access to booking data, which may contain other passenger information.

We will only provide each country's Customs & Immigration authorities with the relevant API or booking data required by law. This is governed by Data Protection laws applicable in the UK and the requesting State.

How can I provide my API data?
Please go to the following secure Web portal: https://www.avro.co.uk/apis and key in both the lead passenger's surname and the booking reference to enter the required information. You must enter all the required details for all passengers on the booking.

You can re-enter the data if you've made a mistake, but you will not be allowed to change the names supplied at the time of booking so please ensure they match exactly those on each passenger's passport.

What happens if I do not provide my API?
If you are travelling to/from the USA you will not be allowed to board your flight so please provide the details as soon as possible after the booking has been made. For all other destinations, your booking may be subject to cancellation. Inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We cannot accept responsibility for incorrect or incomplete data provided and if you are unable to travel for any reason relating to the provision (or omission) of API data, no refunds will be available.

When do I need to have provided my API data by?
Ideally you should provide the API data as soon as possible after the booking has been made as we can accept data from the moment that you receive details of the APIS Portal. The absolute latest that we can accept your API data by is 4 days prior to travel.

What if I need to change a passenger's name?
The cost of any name-change will be subject to our Terms and Conditions. It is absolutely imperative that the names on the booking match those on the Passports of those travelling, and that this in turn matches API Data.

Notice regarding the use of personal details of passengers travelling to the Caribbean
Specifically: Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of 'CARICOM'

Please note that some or all of the above CARICOM States will enter into an agreement with the USA whereby advance passenger data, required by and provided to CARICOM States for border security purposes, will be passed to the USA Department for Homeland Security for processing.

The UK Information Commissioner's Office (ICO) has accepted that this will not breach the Data Protection Act but has advised carriers operating to CARICOM States to make passengers aware that personal information provided by them may be passed on for processing as above.

What if I am travelling to the USA?
If you are travelling to the USA every traveller (including children) must have an Electronic System for Travel Authority (ESTA) and their own machine-readable passport. Anyone without a machine-readable passport will need a visa to travel to the USA. ESTA is a web-based, on-line form for citizens and eligible nationals of the previous �Visa Waiver Program�. To apply for advance authorisation to travel to the United States, you must go to:- https://esta.cbp.dhs.gov

What is the fuel supplement?
A fuel supplement is included as part of the fare structure.

How much will it cost if I need to cancel my booking?
For the cost of cancellation after the booking has been confirmed please refer to our Terms and Conditions.

Go Back to Top of Page 

How do I know which terminal my flight leaves from?
Terminal information will be provided on your booking confirmation and itinerary.

When do I need to check in for my flight?
You need to check-in for your flight approximately 2 1/2 hours before the departure time on your ticket/itinerary. If you arrive at the airport later than the specified check-in time stated on your ticket we will not accept responsibility if you are unable to travel.

Are meals included on flights?

Meals on most short haul flights are optional and therefore will generally not be included in the flight price. When booking certain flights within 4 days of departure a meal is compulsory and will be included in the price, this will be clearly shown on the web-site at the time of booking. Meals are included on all long haul flights. Meals may be pre-purchased by paying a meal supplement at the time of booking via the website or later with our Reservations department. Snacks can be purchased while onboard most flights. If you have a special meal request including vegetarian meals please contact our Administration department on 0843 227 1319.

Is baggage included on flights?

One piece of hand baggage per person is included. Generally the maximum weight of hand baggage must not exceed 5kg per person and total dimensions must not exceed 43cm x 28cm x 23cm. Please refer to the individual airline�s conditions of carriage for exact hand luggage allowances. Your flight price does not include hold baggage (bags you check-in). However you may add 20kg of hold baggage allowance at the current price. It is a good idea to book this in advance as you will be charged an excess fee if you arrive with hold baggage when you check-in at the airport prior to departure and it was not pre-booked. Baggage allowances may be subject to change at any time, so please double check these details prior to travel.

How do I make a special request?
If any member of your party has special dietary requirements, questions about specific baggage items or medical queries, please contact our Administration department on 0843 227 1319. We will try our utmost to meet any special requests.

What special arrangements can be made for disabled passengers?
Special arrangements can be made for passengers with disabilities. Please contact our Administration Department on 0843 227 1319 where they will be pleased to advise you on the assistance that can be provided.

What are the rules regarding travel by unaccompanied minors on charter flights?
We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 16 years or over. Minors and young people travelling without their parents may need to carry documentation giving legal consent of the absent parent(s). This applies even if travelling with other adult family members and in some countries a sole accompanying parent will be required to produce appropriate legal consent of the absent parent, or proof of sole parental responsibility. Refer to The Foreign and Commonwealth Office for further details, www.fco.gov.uk.

What are the rules regarding expectant mothers?
Many airlines accept expectant mothers for travel provided they are in a fit condition and not over the 34th week of pregnancy on the date of the return journey. Most airlines however, will require a doctor's certificate between 28 and 34 weeks of pregnancy. As airlines have varying rules regarding travel by expectant mothers please either refer to the airline you are flying with or to our Administration department on 0843 227 1319.

What are the rules regarding travel by infants?
One infant under 2 years old on the date of the return journey, may sit on a parent's lap on a flight. An administration fee will be charged. Children aged over 6 months and below 3 years of age can use car type seats (which you must provide yourself) on board aircraft. You will need to book a separate seat at the current flight only price at the time of booking this seat. Please note infants do not receive a meal on the flight.

What do I need to do if I need to contact Avro while I am abroad?
We have a 24 hour Duty office. The number is (+44) 1582 531757.

Do I need to book insurance?
When you book travel arrangements with us and if you are a British Citizen, you must take out the travel insurance we offer or another policy that offers the same or greater protection. You have the right to cancel the policy you purchase from us and receive a full refund if you cancel our insurance within 14 days of making the booking, providing that you have not travelled or made a claim on the policy. The cost of medical treatment, repatriation and other services overseas can be high. An insurance policy cannot be transferred to another person under any circumstances. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

How do I book insurance, car hire, or car parking after I've booked my flights on line?
If you would like to add car hire, insurance or car parking to your booking, you will need to contact our Administration Department on 0843 227 1319 and quote your booking reference.

Do Avro sell accommodation?
For great accommodation rates, please refer to our sister company, somewhere2stay, www.somewhere2stay.com.

Are you using the website with JavaScript turned off?
Most browsers have JavaScript automatically enabled. If, however, you have disabled JavaScript you could encounter problems when purchasing on our site. We recommend that you have JavaScript enabled when using our site. Please refer to your browsers' support page for details on how to turn on JavaScript.