What will happen once I have made my booking online?
Following confirmation of the flights we will post you a confirmation invoice together with a set of our Booking Conditions. Please check the invoice and all other documents you receive from us (including tickets and insurance details) as soon as you receive them.

When will we receive the tickets?
Tickets will be dispatched to you approximately 3 weeks prior to departure. If you would like the tickets to be sent by Special Delivery or Courier, please contact our Customer Services department on 0870 160 8182 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary) for details.

What documents does the customer need to take other than my ticket(s)?
The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays we offer are shown, via a link to the Foreign and Commonwealth Office, on our website. A full British passport presently takes approximately 12 weeks to obtain although at certain times of the year this may be longer. Requirements may change and you must check the up to date position in good time before departure. The name and initials on the passport must exactly match those on the ticket or the person concerned will be refused carriage. British Citizens must hold a 10-year British Passport valid for at least 6 months after their return date of travel, and for certain destinations longer. For customers travelling to the USA on or after 26th October 2004, they must ensure that the passport is machine-readable. If customers are unsure whether the passport is machine readable, please ask at the time of booking. From 26 October 2004, anyone without a machine-readable passport will need a visa to travel to the USA.

How do we make changes after we have made a booking?
If you need to make any changes to the booking, you will need to contact our Customer Services department on 0870 160 8182 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary) and quote the booking reference. For the cost of any changes made after the booking has been confirmed please refer to our Terms and Conditions.

What are your Terms and Conditions?
To view our full Terms and Conditions Click here.

Advance Passenger Information (API) - What is it?
Advance Passenger Information (API or APIS) means your Passport details, and in some instances your contact information, which has to be provided to the authorities before you travel.

The UK Government (through the UK Home Office "E-Borders" scheme) require Air, Rail & Cruise Operators ("carriers") to collect API from ALL passengers travelling internationally into and out of the UK. You can read more information on the UK E-Borders scheme, on the following link: www.ukba.homeoffice.gov.uk/advance-passenger-information

In addition to the UK Government requirements, the Governments of the countries listed below also require Carriers to collect API from all passengers:

• USA
• Mexico
• Canada
• Spain
• Caribbean (CARICOM states): Grenada, Trinidad & Tobago, Barbados

The Data required currently is:

• Passport Number
• Country or State which issued Passport
• Expiry Date of Passport
• Given (first and middle) names - as they appear in the passport
• Last or Surname - as appears in the passport
• Gender
• Date of Birth
• Nationality

For passengers travelling to the USA, Carriers must also collect:

• Country of permanent residence
• Destination First Night Stay Address in US for all passengers except US Citizens or residents

Some Governments may also require Carriers to provide access to booking data, which may contain other passenger information.

We will only provide each country's Customs & Immigration authorities with the relevant API or booking data required by law. This is governed by Data Protection laws applicable in the UK and the requesting State.

Inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We cannot accept responsibility for incorrect or incomplete data provided, and if you are unable to travel for any reason relating to the provision (or omission) of API data, no refunds will be available.

How can I provide my API data?
Please go to the following secure Web portal: https://www.avro.co.uk/apis and key in the lead passenger's surname and also the booking reference to enter the required information. You must enter all the required details for all passengers on the booking.

You can re-enter the data if you've made a mistake, but you will not be allowed to change the names supplied at time of booking so please ensure they match those on passenger's passports.

What if I need to change a passenger's name?
You must contact our Call Centre first, as any name-change will be subject to normal Booking Conditions and may attract a charge. It is absolutely imperative that the names on the booking match those on the Passports of those travelling, and that this in turn matches API Data.

When do I need to have provided my API by?
Ideally you should provide the API data as soon as possible after the booking has been made as we can accept data from the moment that you receive details of the APIS Portal. The absolute latest that we can accept your API data by is 4 days prior to travel.

Notice regarding the use of personal details of passengers travelling to the Caribbean

Specifically:

Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of 'CARICOM'

Please note that some or all of the above CARICOM States will enter into an agreement with the USA whereby advance passenger data, required by and provided to CARICOM States for border security purposes, will be passed to the USA Department for Homeland Security for processing.

The UK Information Commissioner's Office (ICO) has accepted that this will not breach the Data Protection Act but has advised carriers operating to CARICOM States to make passengers aware that personal information provided by them may be passed on for processing as above.

What is the fuel supplement?
Avro have introduced a fuel supplement as part of its fare structure. The supplement is effective on all flights from 15 July 2004. Customers who have booked flights prior to this time are not affected. The fuel supplement has been introduced in response to the current fluctuations in the price of oil. Avro will continue to review this supplement with a view to making adjustments if required.

How many children can obtain a child discount on a charter booking?
To obtain a child price there must be one adult travelling per child. Child prices are not always available: Please check the prices for the chosen journey online or by calling our Reservations Department on 0870 160 8181 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary)

How much will it cost to cancel a booking?
For the cost of cancellation after the booking has been confirmed please refer to our Terms and Conditions.

How does the customer know which Terminal the flight leaves from?
Terminal information will be provided on the booking confirmation and itinerary.

When does the customer need to check in for the flight?
Avro customers need to check-in for their flight approximately 2.5 hours before the departure time on the ticket/itinerary. If a customer arrives at the Airport later than the specified check-in time we will not accept responsibility if they are unable to travel.

Where to collect tickets?
Click here for collecting ticket information

Meals on charter flights are optional and therefore will not be included in charter flight prices, unless departure is within 4 days, when a meal is compulsory. If a meal is included in the price, this will be clearly shown when making a booking on the site. Meals are included on all long haul flights.

Meals may be pre-purchased by paying a meal supplement when booking through the Avro website or direct with the Avro Reservations department. Meals cannot be purchased while onboard charter flights.

On Monarch Scheduled flights (which are pre-fixed ZB), meals are available to buy on board.

If you have a special meal request including vegetarian meals please contact our Customer Care department on 0871 423 8551 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary).

How do I make a special request?
If any member of the party has special dietary requirements, questions about specific baggage items or medical queries, please contact our Customer Services department on 0870 160 8182 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary). We will try our utmost to meet any special requests.

What special arrangements can be made for disabled passengers?
Special arrangements can be made for passengers with disabilities. Please contact our Customer Services Department on 0870 160 8182 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary) where they will be pleased to advise you on the assistance that can be provided.

What are the rules regarding travel by unaccompanied minors on charter flights?
We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 18 years or over. Please contact our Customer Services department on 0870 160 8182 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary) for more details.

What are the rules regarding travel by pregnant women?
Most airlines accept expectant mothers for travel provided they are in a fit condition and not over the 34th week on the return sector of the flight. Many airlines, however, will require a doctor's certificate so please check with our Customer Services department on 0870 160 8182 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary).

What are the rules regarding travel by infants?
One infant, less than 2 years old on the date of the return journey, may sit on a parent's lap on a flight. An administration fee will be charged. Please contact our Customer Services Department for further details.

What does the customer need to do if they need to contact Avro while abroad?
Avro have a 24 hour Duty office, which is based at Manchester Airport. The number is (+44) 161 489 3465.