What will happen once I have made my booking online?
Following confirmation of the flights we will e-mail you a confirmation invoice. Please check the invoice and any other documents you receive from us as soon as you receive them.

When will I receive my documents?
Most airlines now operate on e-tickets or are Ticketless, so you will generally only need to present yourself at check-in with your Passport. We will send you an Itinerary approximately 10 Days prior to departure, which you should check carefully for any time changes. If there are conventional tickets they will be dispatched to you approximately 3 weeks prior to departure. If you would like the tickets to be sent by Special Delivery or Courier, please contact our Administration department on 0871 423 8550 (Calls cost 10 pence per minute plus network extras) for details. Should you need to collect your tickets at the airport, please click here for details of where to collect your tickets. Click here for collecting ticket information

What documents do I need to take with me other than my ticket(s)?
The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays we offer are shown, via a link to the Foreign and Commonwealth Office, on our website. A full British passport presently takes approximately 12 weeks to obtain although at certain times of the year this may be longer. Requirements may change and you must check the up to date position in good time before departure. The full first and last name on the passport must exactly match those on the itinerary/ticket or the person concerned will be refused carriage. British Citizens must hold a 10-year British Passport valid for at least 6 months after their return date of travel, and for certain destinations longer.

What additional documents do I need if I am travelling to the USA?
Most visitors to the US are required to have a US visa in their passport. However, since the introduction of the Visa Waiver Programme (VWP) British Citizen passport holders have been able to travel on this scheme provided they fulfil specific requirements, which include (but are not limited to) holding a full United Kingdom Passport, travelling on holiday or business for a period no longer than 90 days and holding a return air ticket with a “participating” airline (which includes all those airlines we feature). This does not include Irish Citizens who carry a British subject passport. Note that even those qualifying as above will require a visa if they have ever been arrested (even if not convicted) or if suffering from a serious communicable disease. It is the responsibility of each passenger to ensure they are able to comply with all US government requirements of the visa waiver programme. If you are in any doubt or if you hold a British Subject/Citizen/Commonwealth Passport or with Right to Remain etc. you must check with the US Embassy Visa Section. Also see their Website: www.usembassy.org.uk or call the Visa Information line on 0904 245 0100 (calls charged at £1.20/minute).

To gain entry to the USA under the Visa Waiver Programme you MUST submit your personal and travel details to ESTA on the website: https://esta.cbp.dhs.gov. This is now a mandatory requirement so you must obtain an ESTA otherwise you will be refused travel to the USA. ESTA is only accessible via the internet and must be completed at any time before travel, but no later than 72 hours prior to departure. You will need to have the address of the first night’s accommodation that you will be staying at in the US as well as your passport number and other basic biographical information (date of birth etc.). In most cases you will receive an automated response within a few seconds of completing the application generally stating that travel has been approved. If for any reason a visa is not authorised you will receive a response stating this. There is a charge of $14 which has to be paid as part of the on-line process. The website will only accept Mastercard, Visa, American Express and Discover. Travellers should be aware that unauthorised third parties have established websites which charge for information about ESTA and for submitting applications. These are not associated with the US Government and should be avoided.

A visa approved via ESTA is valid for up to 2 years or until your passport expires whichever comes first. If you plan future trips or your destination/itinerary changes after your visa has been approved you can easily update the information by re-visiting the ESTA website. ESTA should not be confused with API which is a separate mandatory requirement for you to provide your airline or carrier with details of your passport, country of residence and address of your first night’s accommodation in the US. Additional information regarding the visa waiver programme and ESTA is available at www.cbp.gov/esta

All passengers (including children) entering the USA on the visa waiver programme will be required to hold a machine-readable passport (MRP). An MRP includes the holder’s personal details e.g. name, date of birth, nationality and their passport number contained in two lines of text at the base of the photo page. If you are NOT in possession of an MRP you will need to obtain a visa for entry or apply for a new passport. Travellers without an MRP who do not have a visa will be denied entry into the USA and possibly fined. Visitors to the USA who have a passport issued after 26 October 2005 must have a digitally printed photo in their passport. All passports issued by the UK Passport Office now automatically feature digitally printed photos. Holders of passports issued before 26 October 2005 are exempt from this requirement and will be able to enter the USA under the visa waiver programme.

What if the person who is paying is not travelling on this booking?
The cardholder should call the Avro Reservations Department, on 0871 423 8550 (Calls cost 10 pence per minute plus network extras).

How do I make changes after I have made my booking?
If you need to make any changes to your booking, you will need to contact our Administration department on 0871 423 8551 (Calls cost 10 pence per minute plus network extras) and quote your booking reference. For the cost of any changes made after your booking has been confirmed please refer to our Terms and Conditions.

What are your Terms and Conditions?
To view our full Terms and Conditions Click here.

Advance Passenger Information (API) - What is it?
Advance Passenger Information (API or APIS) means your Passport details, and in some instances your contact information, which has to be provided to the authorities before you travel.

The UK Government (through the UK Home Office "E-Borders" scheme) require Air, Rail & Cruise Operators ("carriers") to collect API from ALL passengers travelling internationally into and out of the UK. You can read more information on the UK E-Borders scheme, on the following link: www.ukba.homeoffice.gov.uk/advance-passenger-information

In addition to the UK Government requirements, the Governments of the countries listed below also require Carriers to collect API from all passengers:

• USA
• Mexico
• Canada
• Spain
• Caribbean (CARICOM states): Grenada, Trinidad & Tobago, Barbados

The Data required currently is:

• Passport Number
• Country or State which issued Passport
• Expiry Date of Passport
• Given (first and middle) names - as they appear in the passport
• Last or Surname - as appears in the passport
• Gender
• Date of Birth
• Nationality

For passengers travelling to the USA, Carriers must also collect:

• Country of permanent residence
• Destination First Night Stay Address in US for all passengers except US Citizens or residents

Some Governments may also require Carriers to provide access to booking data, which may contain other passenger information.

We will only provide each country's Customs & Immigration authorities with the relevant API or booking data required by law. This is governed by Data Protection laws applicable in the UK and the requesting State.

The US government has very strict regulations and if you are travelling to/from or via the US you will not be permitted to board if you do not complete the required details. For all other destinations, inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We cannot accept responsibility for incorrect or incomplete data provided, and if you are unable to travel for any reason relating to the provision (or omission) of API data, no refunds will be available.

How can I provide my API data?
Please go to the following secure Web portal: https://www.avro.co.uk/apis and key in the lead passenger's surname and also the booking reference to enter the required information. You must enter all the required details for all passengers on the booking.

You can re-enter the data if you've made a mistake, but you will not be allowed to change the names supplied at time of booking so please ensure they match those on passenger's passports.

What if I need to change a passenger's name?
You must contact our Call Centre first, as any name-change will be subject to normal Booking Conditions and may attract a charge. It is absolutely imperative that the names on the booking match those on the Passports of those travelling, and that this in turn matches API Data.

When do I need to have provided my API by?
You should provide the API data as soon as possible after the booking has been made as we can accept data from the moment that you receive details of the APIS Portal. The absolute latest that we can accept your API data by is 4 days prior to travel. To avoid being sent reminders you should provide the data as quickly as possible and particularly if you are travelling to/from or via the USA.

Notice regarding the use of personal details of passengers travelling to the Caribbean

Specifically:

Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of 'CARICOM'

Please note that some or all of the above CARICOM States will enter into an agreement with the USA whereby advance passenger data, required by and provided to CARICOM States for border security purposes, will be passed to the USA Department for Homeland Security for processing.

The UK Information Commissioner's Office (ICO) has accepted that this will not breach the Data Protection Act but has advised carriers operating to CARICOM States to make passengers aware that personal information provided by them may be passed on for processing as above.

What is the fuel supplement?
A fuel supplement is included as part of the fare structure.

How much will it cost if I need to cancel my booking?
For the cost of cancellation after the booking has been confirmed please refer to our Terms and Conditions.

How do I know which terminal my flight leaves from?
Terminal information will be provided on your itinerary.

When do I need to check in for my flight?
Avro customers need to check-in for their flight approximately 3 hours (or 2 hours if you are travelling to Europe) before the departure time on your ticket/itinerary. If you arrive at the airport later than the specified check-in time we will not accept responsibility if you are unable to travel.

Meals on charter flights are optional and therefore will not be included in charter flight prices, unless departure is within 4 days, when a meal is compulsory. If a meal is included in the price, this will be clearly shown when making a booking on the site. Meals are included on all long haul flights.

Meals may be pre-purchased by paying a meal supplement when booking through the Avro website or direct with the Avro Reservations department. Meals cannot be purchased while onboard charter flights.

On Monarch Scheduled flights (which are pre-fixed ZB), meals can be pre-booked through the Administration department on 0871 423 8551 (Calls cost 10 pence per minute plus network extras) or snacks are available to buy on board.

If you have a special meal request including vegetarian meals please contact our Administration department on 0871 423 8551 (Calls cost 10 pence per minute plus network extras).

How do I make a special request?
If any member of your party has special dietary requirements, questions about specific baggage items or medical queries, please contact our Administration department on 0871 423 8551 (Calls cost 10 pence per minute plus network extras). We will try our utmost to meet any special requests.

What special arrangements can be made for disabled passengers?
Special arrangements can be made for passengers with disabilities. Please contact our Administration Department on 0871 423 8551 (Calls cost 10 pence per minute plus network extras) where they will be pleased to advise you on the assistance that can be provided.

What are the rules regarding travel by unaccompanied minors on charter flights?
We do not accept bookings for any children travelling alone under 16 years of age on the date of travel unless accompanied by an adult aged 16 years or over. Minors and young people travelling without their parents may need to carry documentation giving legal consent of the absent parent(s). This applies even if travelling with other adult family members and in some countries a sole accompanying parent will be required to produce appropriate legal consent of the absent parent, or proof of sole parental responsibility. Refer to The Foreign and Commonwealth Office for further details, www.fco.gov.uk.

What are the rules regarding travel by pregnant women?
Most airlines accept expectant mothers for travel provided they are in a fit condition and not over the 34th week on the return sector of the flight. Many airlines, however, will require a doctor's certificate so please check with our Administration department on 0871 423 8551 (Calls cost 10 pence per minute plus network extras).

What are the rules regarding travel by infants?
One infant, less than 2 years old on the date of the return journey, may sit on a parent's lap on a flight. An administration fee will be charged. Infants aged over 6 months and under 3 years can use car type seats (which you must provide yourself) on board aircraft. You will need to book a separate seat at the current flight only price at the time of booking this seat. Please note infants do not receive a meal on the flight.

What do I need to do if I need to contact Avro while I am abroad?
Avro have a 24 hour Duty office. The number is (+44) 1582 531757.

Do I need to book insurance?
When you book travel arrangements with us and if you are a British Citizen, you must take out the travel insurance we offer or another policy that offers the same or greater protection. You have the right to cancel the policy you purchase from us and receive a full refund if you cancel our insurance within 14 days of making the booking, providing that you have not travelled or made a claim on the policy. The cost of medical treatment, repatriation and other services overseas can be high. An insurance policy cannot be transferred to another person under any circumstances. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

How do I book insurance, car hire, or car parking after I've booked my flights on line?
If you would like to add car hire, insurance or car parking to your booking, you will need to contact our Administration Department on 0871 423 8551 (cost 10 pence per minute plus network extras) and quote your booking reference.

Do Avro sell accommodation?
For great accommodation rates, please refer to our sister company, somewhere2stay, www.somewhere2stay.com.

Are you using the website with JavaScript turned off?
Most browsers have JavaScript automatically enabled. If, however, you have disabled JavaScript you could encounter problems when purchasing on our site. We recommend that you have JavaScript enabled when using our site. Please refer to your browsers' support page for details on how to turn on JavaScript.