When will we receive the tickets?
Tickets will be dispatched to you approximately 3 weeks prior to departure. If you would like the tickets to be sent by Special Delivery or Courier, please contact our Customer Services department on 0870 160 8182 for details.

What documents does the customer need to take other than my ticket(s)?
The passport, visa and health requirements applicable at the time of printing to British citizens for the holidays we offer are shown, via a link to the Foreign and Commonwealth Office, on our website. A full British passport presently takes approximately 12 weeks to obtain although at certain times of the year this may be longer. Requirements may change and you must check the up to date position in good time before departure. The name and initials on the passport must exactly match those on the ticket or the person concerned will be refused carriage. British Citizens must hold a 10-year British Passport valid for at least 6 months after their return date of travel, and for certain destinations longer. For customers travelling to the USA on or after 26th October 2004, they must ensure that the passport is machine-readable. If customers are unsure whether the passport is machine readable, please ask at the time of booking. From 26 October 2004, anyone without a machine-readable passport will need a visa to travel to the USA.

How do we make changes after we have made a booking?
If you need to make any changes to the booking, you will need to contact our Customer Services department on 0870 160 8182 and quote the booking reference. For the cost of any changes made after the booking has been confirmed please refer to our Terms and Conditions.

What are your Terms and Conditions?
To view our full Terms and Conditions Click here.

How many children can obtain a child discount on a charter booking?
To obtain a child price there must be one adult travelling per child. Child prices are not always available: Please check the prices for the chosen journey online or by calling our Reservations Department on 0870 160 8181.

How much will it cost to cancel a booking?
For the cost of cancellation after the booking has been confirmed please refer to our Terms and Conditions.

How does the customer know which Terminal the flight leaves from?
Terminal information will be provided on the booking confirmation and itinerary.

When does the customer need to check in for the flight?
Avro customers need to check-in for their flight approximately 2.5 hours before the departure time on the ticket/itinerary. If a customer arrives at the Airport later than the specified check-in time we will not accept responsibility if they are unable to travel.

Are meals included on charter flights?
From 1st May 2004, meals on charter flights will be optional and therefore will not be included in charter flight prices (This excludes Monarch Charter flights to Orlando Sanford where the meal is included in the price). Meals may be pre-purchased by paying a meal supplement when booking through the Avro website or direct with the Avro Reservations department. Meals cannot be purchased while onboard Avro charter flights.

How do I make a special request?
If any member of the party has special dietary requirements, questions about specific baggage items or medical queries, please contact our Customer Services department on 0870 160 8182. We will try our utmost to meet any special requests.

What special arrangements can be made for disabled passengers?
Special arrangements can be made for passengers with disabilities. Please contact our Customer Services Department on 0870 160 8182 where they will be pleased to advise you on the assistance that can be provided.

What are the rules regarding travel by pregnant women?
Most airlines accept expectant mothers for travel provided they are in a fit condition and not over the 34th week on the return sector of the flight. Many airlines, however, will require a doctor's certificate so please check with our Customer Services department on 0870 160 8182.

What are the rules regarding travel by infants?
One infant, less than 2 years old on the date of the return journey, may sit on a parent's lap on a flight. An administration fee will be charged. Please contact our Customer Services Department for further details.

What does the customer need to do if they need to contact Avro while abroad?
Avro have a 24 hour Duty office, which is based at Manchester Airport. The number is (+44) 161 489 3465.