- Who Are We?
- Why We Collect And Store Your Personal Information
- How We Use The Information You Provide Us With In Connection With Your Booking
- How We Use The Information You Provide Us With For Details On Products And Services In The Future
- How We Collect Information
- Do We Share The Information You Provide
- How We Keep Your Details Secure
- Your Rights
- Where To Find Out More
WHO WE ARE
Avro Ltd (which from now on we will simply refer to as "Avro") is part of the same group of companies as Cosmos Holidays Ltd, Monarch Airlines Limited, Cosmos Coach Tours Limited (also known as "Cosmos Tours & Cruises"), and Archers Tours Limited (also known as Archers Direct). This website is owned, managed and operated by Avro.
WHY WE COLLECT & STORE YOUR PERSONAL INFORMATION
If you are booking a holiday with us, we need your personal details to process your booking and to enable us or our suppliers and agents to get in touch with you in connection with your travel arrangements, if required. Similarly, if you are booking a holiday with us, enquiring about a holiday or responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer, then we need some personal information in order to communicate with you.
We collect personal information such as names, addresses, telephone numbers and email addresses. If you book a holiday with us we will also collect your passport and credit or debit card details. It may also be necessary for us to collect information of a more personal nature. This information allows us to process your booking, fulfil or pass on any other request you might have.
The information you have provided will be safeguarded under the Data Protection Act and controlled by Avro. Please see: Where to Find Out More. For the purpose of the Data Protection Act, we are a data controller.
If you're not making a booking and if you don't require us to send you information then naturally you do not have to provide us with any personal information at all.
HOW WE USE THE INFORMATION YOU PROVIDE US IN CONNECTION WITH YOUR BOOKING
If you are travelling with us we will need to keep your details in case we or our suppliers (such as airlines, accommodation providers and transport companies) and agents need to contact you in respect of your travel arrangements. We may also need to use your details to enable us, or our suppliers, to properly process your booking. The details we may need to store and use include the names and contact details of party members, credit/debit or other payment details and, where applicable, details concerning any disability, medical condition or dietary requirements (which might disclose your religious beliefs) which might affect the chosen holiday arrangements. We or our suppliers and agents may pass your details on to certain governments or government appointed third parties in the interests of security or because we are obliged to by law.
These third parties may be situated outside the European Union. The third parties to which we pass on some or all of your personal details may be required by law to pass on your details to other third parties. For example, the US and Spanish governments require by law that every airline discloses flight and reservations data concerning all passengers travelling to/from these countries. Where you give us details relating to your physical or mental health we will ask you to give us your written consent to our holding, using and passing on such information.
When you make a booking with us you agree to us storing, using and passing on the information referred to for the reasons stated above.
HOW WE USE THE INFORMATION YOU PROVIDE US WITH FOR DETAILS ON PRODUCTS AND SERVICES IN THE FUTURE
When you make a booking or sign up for our e-mail updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in.
With your consent, we may pass your contact details to our UK sister companies or carefully selected third parties, so that they may contact you with details of the products and services that they offer.
Please note: although we are in business to sell flights, we are also mindful of your privacy. Wherever possible we will endeavour to keep our communications interesting and relevant to you and we also undertake not to bombard you with literature!
And please don't worry, we really can take a hint! Whenever we contact you, we will give you the option of opting out of any future communications. If at any time you decide you would rather not receive news, information and offers about the products and services we and our UK sister companies offer, you can let us know by writing to: Data Protection, Marketing Department, Avro Ltd, Wren Court, 17 London Road, Bromley, Kent, BR1 1DE.
HOW WE COLLECT INFORMATION
There's nothing sneaky about the way we collect information - that's just not our style!
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: all about cookies
We use third-party advertising technology to serve ads when you visit our website and sites upon which we advertise. This technology uses non-personal information about your visits to this website and the sites upon which we advertise (not including your name, address, or other personal information) to serve ads to you. In the course of delivering advertisements, a unique third-party cookie may be placed or recognized on your browser. In addition, we use web beacons, provided by our ad-serving partner, to help manage our online advertising. These web beacons enable our ad server to recognize a browser's cookie when a browser visits this site, and to learn which banner ads bring users to our website. The information collected and used by this technology is not personally identifiable.
To learn more about this technology and how to "opt-out" from having non-personal information used to serve you ads, please go to [http://www.doubleclick.com/us/corporate/privacy].
If you make use of this website then we may track the pages you look at in order that we can optimise the design of the site based on how our customers and enquirers use it.
DO WE SHARE THE INFORMATION YOU PROVIDE?
Information you supply to us will be passed to our suppliers and agents only for the purposes of booking and processing your holiday. This may include the transfer of information outside the EEA (European Economic Area) where less stringent rules on data protection may apply. With your consent, we may share the personal information you give us with our UK sister companies or carefully selected third parties in order to contact you with details of products and services we think you might be interested in.
HOW WE KEEP YOUR DETAILS SECURE
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.
We also have a 'Firewall' in place to protect our internal information from the Internet.
If you make payment on-line all of your personal information is encrypted using SSL ("Secure Sockets Layer"). SSL is an industry-standard protocol for encryption over the internet. This prevents your personal information from being read by anyone else. This security layer is 128bit encrypted and protects your personal information from unauthorised access and malicious attack.
You are generally entitled to ask us about details of yours that we are holding, why we're holding or processing them and to whom we have disclosed or may disclose them to. To do this, please send a letter to the Marketing Department, Avro Ltd, Wren Court, Bromley, Kent, BR1 1DE. In order to process this information we may charge a small administration fee.
We promise to respond to your request within 40 days of receiving the request in writing along with any applicable fee. There are circumstances where we shall be within our rights to refuse such a request. If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with.
We cannot accept responsibility for any issues concerning your data collected by websites that are not directly under our control.
FIND OUT MOREwww.informationcommissioner.gov.uk